Ensuring Quality and Confidence
Insulation Right First Time
The IIAA’s Commitment to Best-Practice Standards
in Residential Insulation
The Insulation Installation Assurance Association Ltd (IIAA) is a not-for-profit, non-government, organisation established to serve as a leading body on best-practice standards for residential insulation installation.
The objective of the IIAA is to provide evidence-based information to assist homeowners in making informed decisions based on key performance criteria, including safety, thermal and acoustic efficiency, fire safety, embodied carbon and fitness for purpose.
Through the promotion of high-quality installation practices, installer accreditation, compliance surveillance and quality assurance, the IIAA seeks to build confidence among homeowners, industry participants and government that installed insulation meets the intended energy-efficiency and performance standards.
The IIAA is more than a policy maker or industry advocate. We ensure the standards we set are met consistently on the ground.
A Nationwide Network of IIAA Approved Installers
To ensure the standards we set are consistently met on the ground, we are establishing a nationwide network of IIAA Approved Installers.
To ensure the standards we set are consistently met on the ground, we are establishing a nationwide network of IIAA-Approved Installers. These installers undergo rigorous probity and financial checks, employ qualified and properly trained technicians, use only IIAA-Approved Products that have been independently assessed as fit-for-purpose, and comply with all relevant Australian Standards as well as the IIAA Code of Conduct.
Every Approved Installer also provides a minimum 10-year installation warranty.
Setting Consumer Protection Standards For Home Insulation by
Insulation is essential for maintaining a comfortable, energy-efficient home in Australia’s diverse climate. However, poor installation can compromise its effectiveness, increase costs and pose health risks. The IIAA was established to deliver a quality assurance scheme designed to protect home-owners and their investment in a more energy-efficient future.
IIAA-Accredited insulation businesses commit to a strict Code of Conduct and to having their work independently assessed for quality and compliance, ensuring homeowners receive unparalleled standards of workmanship, service and safety.
Backing that commitment, IIAA-Accredited Insulation Businesses provide a 10-year Warranty, which is offered in addition to the manufacturer’s product warranty.
The IIAA is raising the bar across the insulation industry giving homeowners confidence when investing in insulation, ensuring they receive both a high-performing product and the assurance that it is installed by a company dedicated to the highest levels of quality and accountability.
Our Commitment:
- Raising the standards of insulation installation quality, safety and compliance;
- Provide increased transparency so home owners can make informed decisions;
- and Assist homeowners who are looking to insulate their home to confidently choose a reputable installer and the most appropriate products for their home.
Qualified Installers
IIAA Accredited Installers undergo a rigorous approval process designed to ensure they follow industry best practices, comply with all relevant building regulations, and only use quality, fit-for-purpose materials.
Product Assurance
Products used in IIAA Warranted installations are assessed against strict criteria including mandatory disclosure of key information such as combustibility and the presence of any potentially harmful ingredients.
Install Surveillance
A crucial component of the IIAA’s quality assurance is the rigorous ‘real time’ inspection and assessment of the installer’s work to check that the installation has been carried out safely and correctly.
Installer Warranty
All IIAA Accredited Installers offer a minimum 10-year warranty on workmanship on eligible installs providing a unique commitment to quality, accountability, and long-term durability.
Our Mission
To raise standards of consumer protection, give peace of mind to homeowners investing in insulation and provide the assurance that it is installed by a company dedicated to the highest levels of quality and accountability.
IIAA protects your investment by ensuring that your installation is carried out exclusively by qualified and competent installers, using only independently assessed and approved products, and is subject to thorough inspections to check that your insulation is installed correctly and is safe.
Code Of Conduct
At the heart of the IIAA’s quality assurance and ability to deliver unparalleled standards of workmanship, service and safety is its installer Code Of Conduct. Every IIAA Accredited Installer Business has signed and agreed to the Code Of Conduct.
IIAA Accredited Installers undergo a rigorous pre-qualification process. To achieve IIAA accreditation, installer companies must:
- Employ trained and competent individual technicians that meet IIAA qualification and experience requirements (including EEC Certification)
- Demonstrate financial stability and operational reliability.
- Maintain all necessary insurances to protect homeowners and employees.
- Adhere to the IIAA Code of Conduct, which sets out strict guidelines for ethical and professional practices.
Accreditation is subject to annual reviews to ensure continued compliance and uphold the highest industry standards.
Professional Standards
Accredited Installer Businesses must maintain the highest professional standards in all aspects of their operations. This includes adhering to industry’s best practices, maintaining relevant certifications, ensuring that all staff are appropriately trained and competent, and utilizing fit-for-purpose products in specific applications.
The goal is to provide high-quality, reliable services and products that meet or exceed customer expectations.
Business Ethics
Accredited Installer Businesses must conduct their businesses with integrity, honesty and transparency. This includes fair treatment of customers, employees and other stakeholders, avoiding conflicts of interest, and ensuring that all business practices comply with applicable laws and ethical standards.
Compliance with the Code is mandatory and integral to maintaining accreditation with the IIAA.
Ready to Install? Choose a company backed by quality assurance
Find an accredited company near you and install insulation with confidence.
Get In Touch
enquiries@insulationassurance.org
FAQ
Got a question?
Is the Insulation Installation Assurance Association a government agency?
No. The IIAA is a non-governmental, not-for-profit organisation which aims to ensure insulation is installed safely and correctly in Australian homes by implementing a detailed quality assurance framework.
What is an Accredited Installer?
An Accredited Installer is a company that has been accredited by the IIAA to install verified insulation products. Accreditation requires meeting strict IIAA criteria, including verifying that their technicians are trained and competent to carry out installations.
What is the importance of engaging an Accredited Installer Company?
Using IIAA’s Accredited Installation Companies de-risk the installation process as they are subject to compliance with our comprehensive quality assurance framwork.
Does the IIAA provide insulation installation services?
No, the IIAA does not provide installation services. We are an organisation that provides a quality assurance service to ensure that insulation is installed safely and correctly in Australian homes. This includes carrying out thorough pre-checks on installation companies, individual installing technicians, and insulation products to ensure they meet minimum criteria. We also inspect installation work to help ensure it is installed safely and correctly, in line with industry best practices and safety standards.
What does the warranty cover?
In the unlikely event that a problem arises with your installation which has been subject to our verification service, the IIAA will investigate and, if required, rectify the problem – even if the installer is no longer trading. *
*This warranty does not replace the statutory consumer guarantees under Australian Consumer Law but supplements them, particularly in cases where the installer is no longer trading. This means that, in addition to your existing rights, you are covered for the duration of the warranty for any unforeseen issues related to the installation.
Full details provided in the IIAA Warranty Terms and Conditions.
What kind of aftercare support do you offer?
In the unlikely event of problems arising post-installation, we provide independent support, acting on behalf of the homeowner, providing timely and effective resolution and remediation.
Who can I contact for more information or to discuss my insulation needs?
If your enquiry relates to the IIAA Warranty, our surveillance process or the Verified Products, the best way to reach us is by email at enquiries@insulationassurance.org.
What does it mean for a product to be "approved" by IIAA?
IIAA approved products must meet strict criteria, including compliance with Australian thermal performance standards and fit-for-purpose certification, in addition to disclosing information regarding combustibility, any harmful ingredients and environmental impacts. Products that meet these criteria are awarded IIAA approved product status, signified by the verified product stamp.
Can the warranty be transferred if I sell my home?
Yes, the Warranty Certificate is transferable. If you sell your home, the warranty will transfer to the new owner. The warranty remains valid for the original period specified in the Warranty Certificate—such as 10 years from the date of installation—and will not be extended or amended when transferred to a new homeowner.